Refund policy

At Zaid Cart, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our Refund & Return Policy below.

Return Eligibility

We accept returns within 14 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, tags, and accessories.
  • Not be damaged due to misuse or improper handling.
  • Include proof of purchase or order confirmation.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Personal care products
  • Opened beauty products
  • Intimate items
  • Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos or videos of the product
  • A brief description of the issue

Once verified, we will arrange a replacement or refund at no additional cost.

How to Request a Return

To initiate a return:

  1. Contact our customer support team within 14 days of receiving your order.
  2. Provide your order number and reason for the return.
  3. Our team will review your request and provide return instructions if approved.
  4. Carefully pack the item in its original packaging and return it using the instructions provided.

Please do not return any item without first contacting our support team.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect item, Zaid Cart will cover the return shipping cost.
  • If you change your mind or ordered the wrong item, the return shipping cost will be the customer's responsibility.

Refund Process

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed using your original payment method.
  • Shipping charges (if any) are non-refundable unless the return is due to our error.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Exchange Policy

If you would like a different product or variation, please contact our customer support team.

Exchanges are subject to product availability.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after receiving the order if it meets our return eligibility requirements.

Refund Exceptions

Refunds may be declined if:

  • The item has been used or damaged by the customer.
  • The product is returned without its original packaging or accessories.
  • The return request is made after the eligible return period.
  • The product falls under our non-returnable items list.

Need Assistance?

If you have any questions regarding your return or refund, our customer support team is happy to assist you. Our email: iphee1968@gmail.com